Who we are

Our website address is: https://www.clientserv.co.uk.

This Policy has been auto-generated and under review to comply with the GDPR requirements.

What personal data we collect and why we collect it

Comments

When visitors leave comments on the site we collect the data shown in the comments form, and also the visitor’s IP address and browser user agent string to help spam detection.

An anonymised string created from your email address (also called a hash) may be provided to the Gravatar service to see if you are using it. The Gravatar service privacy policy is available here: https://automattic.com/privacy/. After approval of your comment, your profile picture is visible to the public in the context of your comment.

Media

If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included. Visitors to the website can download and extract any location data from images on the website.

Contact forms

When you use one of our contact forms you will be asked if we can use your information given to contact you back. Without this agreement, we are unable (and won’t get) any requests. We will only use this information to reply to your query and to contact you should there be anything relevant in the future. This would be a personal response and not added to any mailing list (unless it is the mailing list form you have subscribed to).

Cookies

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracing your interaction with the embedded content if you have an account and are logged in to that website.

Analytics

We use Google and Facebook pixels to determine our visitors. Each has its own privacy policy. Please visit their sites for information.

Who we share your data with

We do not share for profit or otherwise, your personal data with anyone save our analytics providers and with Mailchimp who we use to manage our mailing lists. You would also share your data with our payment handler, Paypal, Stripe or GoCardless and that would be with their privacy policies, we do not see or keep this information. 

How long we retain your data

If you leave a comment, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users that register on our website (if any), we also store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have an account on this site or have left comments, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes. Our backups would continue to hold your data for the retention period of the 30day rolling back up before it would drop off. There is a chance that If we were to have to recover our site that your data would be recovered however we would immediately activate the data deletion routine.

Where we send your data

Visitor comments may be checked through an automated spam detection service. We no longer share your data with the domain registry we register all domains in our co Clientserv details to further protect our clients. However, older domains may still have this data within their record but this is no longer public information.

How we protect your data

Any data you give via our site is stored within the site’s databases, these are backed up nightly. The site itself is protected with an SSL certificate which is automatically kept up to date. We protect your data as much as possible however it must be noted that your data is only as safe as your password, you must choose a secure password, not use the same one with other sites and turn on 2FA where offered. This is good practice not just for our sites but ANY site.

What data breach procedures we have in place

As soon as we are aware of any breach the relevant authorities would be informed (unless it was them informing us of the breach) and there advise would be followed.

What third parties we receive data from

We do not receive data from third parties.

What automated decision making and/or profiling we do with user data

We do not use automated decision making.

Industry regulatory disclosure requirements

We do not need to disclose to any regulatory body.

Last updated 19/03/2021